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NCS Booking

 Privacy Notice

This policy explains how the information we collect about you is used and your rights in relation to that information.

Personal information collected from you in order to register an event is required by law.   The main legislation which governs the collection of registration information is the Births and Deaths Registration Act 1953, the Marriage Act 1949 and the Civil Partnership Act 2004. You may be legally by obliged these acts, and other pieces of legislation, to provide certain pieces of information.  If you fail to provide information you are required to give us you may, amongst other things, be liable to a fine, or we may not be able to provide the service you are applying for, such as a marriage or a civil partnership.

Personal information may also be collected from you if you are make an application to this office, for example for a certificate or to correct information contained in a register entry.

The information you provide will be held and processed by registration officers for this registration district. 

The superintendent registrar is a data controller for birth, marriage and death registrations and can be contacted at joseph.egan@croydon.gov.uk   

The local authority is a data controller for civil partnership registrations and can be contacted at DPO@croydon.gov.uk

The Registrar General for England and Wales is a joint data controller for birth, marriage, death and civil partnership registrations and can be contacted at the General Register Office, Trafalgar Road, Southport, PR8 2HH.

The Data Protection Officer is Sandra Herbert, Head of Corporate Law.

A copy of any register entry will be provided by this office in accordance with the law to any applicant, provided they supply enough information to identify the entry concerned and pay the appropriate fee. The copy may only be issued in the form of a paper certified copy (a “certificate”). An application for a certificate may also be made to the General Register Office.

Indexes for events registered at this office are publicly available in order to help members of the public identify the registration record they might need.   Indexes are available in written format.

A copy of the information collected by a registration officer will also be sent to the Registrar General for England and Wales so that a central record of all registrations can be maintained.

Registration information held at this office may be shared with other organisations in the course of carrying out our functions, or to enable others to perform theirs. 

We will only share information where there is a lawful basis to do so for the following reasons:

1. Statistical or research purpose

2. Administrative purposes by official bodies e.g. ensuring their records are up-to-date in order to provide services to the public

3. Fraud prevention or detection, immigration and passport purposes

Further information on data held by the registration service and a full list of the organisations with whom registration data is shared, the purpose and the lawful basis for sharing the data can be found at www.croydon.gov.uk Alternatively, staff at this office will be able to provide the information.

You have the right to request access to the personal information we hold about you, to be informed about the collection and use of your personal information, for incorrect information to be corrected (where the law permits) and to request us to restrict the processing of your personal information. In certain circumstances you have the right to object to the processing of your personal information.  Your information will not be subjected to automated decision-making.

Registration information is retained indefinitely as required by law.

For users of our online booking system the following retention periods apply.

Bookings anonymization - 24 months

Certificate anonymization - 24 months

User anonymization - Users who have not logged in for 24 months

Bookings deletion – 84 months

Certificate deletion – 84 months

 

If you have any questions or concerns about the collection, use or disclosure of your personal information please contact DPO@croydon.gov.uk

You have the right to complain to the Information Commissioner’s Office about the way we are handling your personal information. Details on how you can do this can be found at https://ico.org.uk/

 

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Please confirm you have read the Home Office guidelines, completed the current application form/s before your appointment and understand Croydon provides a checking service and will not make a decision for you:

 

It is your responsibility to ensure you meet all of the criteria stated in the application guidance notes before attending your appointment.

 

Please Note: This service is not for applications for residency cards.

As part of the process to secure this appointment we will take a non refundable* booking fee for each applicant. Please have your debit or credit card ready. We will deduct this fee from the final cost of your appointment.

 

*Fee is non-refundable for non-attendance

 

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